Exploring the relationship between job satisfaction and employee turnover in Chinese luxury hotel

Employee satisfaction and high attrition rate of the workers are the two most difficult issues that have been dealt by the managers across the organisations. High turnover rate of the employees not only affects the organisational performance but also increases the overall cost for the firms. In this research, the researcher has investigated the relationship between employee satisfaction and employee turnover in the context of Chinese luxury hotels where high turnover of the employees have become a major issue. The entire research has been segregated into five major chapters. In the first chapter, the researcher has identified the aims and objectives of the research. Context of the research and its relevance has also been discussed in the first chapter. In the second chapter, the researcher has discussed the theories and concepts related to employee satisfaction and turnover. The factors related to these two aspects have also been identified in this section of the research. In the third chapter, the researcher has discussed the methods used in the study to meet the objectives. In this research, the researcher has collected the responses from 250 employees of Chinese luxury hotels through survey questionnaire. In the fourth chapter, the researcher has analysed the collected data with SPSS. Findings have revealed that employee satisfaction and attrition rate of the employees are inversely correlated to each other. For instance, the factors such as attractive salary package, proper work environment etc can increase employee satisfaction and reduce turnover rate. In order to reduce the turnover rate, the managers of the Chinese luxury hotels are required to provide attractive salary packages to the employees and recognise their efforts in the organisation.


Exploring the relationship between job satisfaction and employee turnover in Chinese luxury hotel

Type: Dissertation
Domain: Job Satisfaction
Words: 16000
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